terms

Usage Policy and Privacy Policy for Guapa Application Introduction The Kingdom of Saudi Arabia, under its wise leadership, strives to achieve comprehensive economic development that benefits both citizens and residents. As part of these efforts, an e-commerce system has been developed to stimulate the digital economy and support advancements in various fields. The Guapa application is a marketing platform that facilitates access to cosmetic services and products, whether surgical or non-surgical. Terms and Conditions of Use Copyright: ©️ Copyright Guapa Application 2024. All rights reserved. It is prohibited to republish, modify, or translate any content without prior written permission. Service providers or consumers are not allowed to change Guapa’s trademark or use it in any field outside the scope of this contract without prior written approval from Guapa. Definitions • E-commerce: An economic activity conducted by the service provider and the consumer via electronic means for selling products or offering services. • Consumer: A person engaging in e-commerce to obtain products or services. • Service Provider: A natural or legal entity (merchant, practitioner, or individual) who contracts electronically with Guapa to benefit from marketing services. • Exclusive and Special Price: The price displayed in the application, which includes both the service provider’s share and the platform’s commission. • Base Price of the Offer: The price set for a service or product available to the general public outside the application. • Contract: The format stipulated in the e-commerce system. General Terms and Conditions • The use of this application is subject to the specified terms and conditions, which form a binding agreement for the consumer upon acceptance by clicking the consent box during registration or using the application. • All comments and information submitted to Guapa are considered non-confidential and the property of Guapa. • Guapa ensures the confidentiality and security of consumer information. • Guapa may work with third parties who may display advertisements or provide links to other websites within the app. However, once the user leaves the app through these links, Guapa has no control over those websites and is not responsible for protecting any information provided to them. • Service providers must not use or exploit Guapa's trademark without prior written approval. • If a contract is terminated for any reason, the service provider must honor the rights of customers who have purchased a service or voucher during the validity period, ensuring that services are provided according to previously agreed terms until their expiration. Application Usage • Guapa provides a marketing platform connecting users with cosmetic and medical service providers. • By using the app, users agree to the specified terms and conditions. • Guapa promotes and markets procedures, products, and offers from service providers but is not responsible for their accuracy or legality. • Guapa does not replace a physician, therapist, or any healthcare provider and does not offer clinical patient care. • Users enter their data and information independently, which is stored securely on Guapa’s servers. • The user or service provider is responsible for the accuracy and reliability of the information they provide. User Data Protection & Privacy • Guapa collects user data such as location, phone number, and email for service facilitation. • Personal data submitted during registration is securely stored and is not shared with third parties without explicit consent. • The service provider must maintain strict confidentiality of all accessed information and must not disclose or share it with any unauthorized entity. Liability Restrictions By agreeing to these terms: • Guapa is not responsible for any consequential, indirect, or special damages. • Guapa is not liable for lost profits, business losses, reputational damage, or fraudulent activities. • Guapa holds no liability for any losses due to uncontrollable external events. • If a service provider postpones an appointment, they must fulfill the service within 30 days, or the consumer has the right to cancel and receive a refund. • Consumers have 24 hours to report any electronic communication errors. Use by Minors To protect children’s privacy, Guapa requires parental consent for users who are minors according to their country’s legal age. Refund & Cancellation Policy • Consumers can utilize services/products/offers within at least 14 days from the invoice date. • The consumer may terminate the contract within 14 days if they have not received the service. • If a partial service is rendered before termination, costs for the provided part will be deducted based on the original price. • Refunds will be processed to the original payment method within 30 business days of the refund request. • If the consumer does not request a refund within 14 days, the paid amount will be stored in their in-app wallet for up to 6 months, after which it will expire. • Wallet funds cannot be withdrawn in cash or refunded to a bank account but may be used to purchase other offers within the app. Data Collection & Protection • Users must take precautions when handling personal data to prevent unauthorized access or malware attacks. • Guapa is not responsible for data loss or leaks due to user negligence or third-party interactions. • If users wish to delete their personal data, they can do so manually or request assistance from Guapa’s support team. Service Quality & Provider Responsibility • Service providers are solely responsible for the quality and accuracy of listed services and offers. • Guapa is not liable for any medical errors, infections, or complications arising from the services provided. • Consumers must hold service providers accountable for any harm, and Guapa bears no liability in such cases. • Service providers must offer services at the highest standards and follow the agreed-upon terms. • Providers must maintain accurate pricing, service descriptions, and promotional offers. Payment Methods • Guapa uses secure electronic payment gateways such as credit cards and Apple Pay. • Bank transfers are not accepted. Dispute Resolution • Disputes should be resolved amicably within 30 days from the date of notification. • If an amicable resolution is not possible, disputes will be settled in Riyadh courts under Saudi Arabian laws. Amendments & Updates • Guapa reserves the right to update or modify terms and conditions, privacy policies, and refund policies. • Users will be notified of any changes 30 days before implementation. • By continuing to use the app, users agree to any modifications in policies. • If users disagree with the updated terms, they should discontinue using the app. Contact Information For inquiries, contact: 📧 Email: Info@guapa.com.sa 📞 Phone: +966 55 450 9045