Policy and Privacy

Guapa Application Terms of Use and Privacy Policy Introduction The Kingdom of Saudi Arabia seeks to achieve comprehensive economic development that benefits both citizens and residents. As part of these efforts, the e-commerce system has been developed to support the digital economy and advancements across various sectors. Guapa is a marketing platform that facilitates access to cosmetic and beauty-related services and products, whether surgical or non-surgical. Copyright © Guapa App 2024. All rights reserved. Republishing, modification, or translation is prohibited without prior permission. Service providers and consumers may not use or modify the Guapa trademark outside the scope of this agreement without written approval. Definitions E-Commerce An economic activity conducted electronically between service providers and consumers for selling products or providing services. Consumer A person who uses e-commerce to obtain products or services. Service Provider An individual or legal entity contracted electronically with Guapa to benefit from its marketing services. Exclusive Price The price displayed within the app, including the service provider’s share and Guapa's commission. Standard Price The publicly available price of a service or product outside the application. Contract The agreement as defined under Saudi E-Commerce Law. General Terms and Conditions Use of the Application By registering or using the app, users agree to these terms and conditions. Guapa: Acts as a marketing and promotional platform. Does not provide medical services. Is not a substitute for doctors, surgeons, healthcare providers, or medical advice. Does not guarantee the legality, quality, or accuracy of offers provided by service providers. Users: Enter information at their own responsibility. Are responsible for the accuracy and validity of data submitted. Must ensure that all uploaded content is truthful and lawful. Third-Party Services The application may display advertisements or links from third parties. Guapa: Does not share users' private data with third parties without permission. Is not responsible for privacy practices of external websites, including: Amazon Facebook Apple Google Microsoft Social media providers App stores Wireless service providers Limitation of Liability Guapa shall not be liable for: Medical errors. Injuries. Diseases or infections resulting from services provided by service providers. Lost profits. Revenue loss. Business interruption. Reputation damage. Data loss. Indirect or consequential damages. Consumers must seek compensation directly from the service provider if harm occurs. Minors Users below the legal age in their country must obtain parental consent before using the application. Mobile Device Permissions With user consent, Guapa may access: Camera Photo gallery Notifications Sharing functions Location services Maps Consumer Rights Consumers may: Benefit from purchased offers during the validity period specified by the provider. Cancel certain services under applicable cancellation terms. Report electronic transaction errors within 24 hours. Data Collection The application may collect: Name Email address Mobile number Phone number Location information Social media account information (if provided) The purpose is to: Deliver services. Improve products and services. Communicate with users. Send promotions and marketing offers. Privacy and Data Protection Guapa commits to: Protecting personal information. Maintaining confidentiality. Not sharing user information without explicit consent. Users may request deletion of their data through: The application. Customer support. Once deleted: Data cannot be recovered. Guapa does not maintain backup copies for restoration. Service Provider Obligations Service providers must: Deliver services professionally and with high quality. Honor purchased coupons and services. Respond to inquiries. Maintain accurate pricing and information. Obtain required licenses and approvals. Offer exclusive prices through Guapa. Keep account credentials confidential. Regularly update their information. Quality and Accuracy Disclaimer Guapa is not responsible for: Quality of services. Quality of products. Medical outcomes. Delivery issues. Appointment scheduling. Information provided by service providers. These responsibilities belong solely to the service provider. Payment Methods Payments are processed through trusted electronic payment gateways. Supported methods include: Credit cards Apple Pay Guapa: Does not store banking information. Does not accept bank transfers. Cancellation and Refund Policy Consumer Rights Consumers may: Use purchased offers within the validity period specified by the provider (minimum 14 days from invoice date). Cancel within 14 days if the service has not been received. Refund Process If refund conditions are met: Log into the application. Go to My Account. Select Contact Us. Choose Cancel Order. Submit the order details. Refunds will be processed: To the original payment method. Within 30 business days. Wallet Credit If a refund is requested after 14 days: The amount may be transferred to the in-app wallet. Wallet balances remain valid for 6 months. Wallet funds cannot be withdrawn as cash. Changes to Terms Guapa reserves the right to: Modify terms and conditions. Update privacy policies. Change platform functionality. Users will be notified of changes at least 30 days in advance when applicable. Continued use of the application constitutes acceptance of updated terms. Governing Law and Dispute Resolution Governed by the laws of the Kingdom of Saudi Arabia. Any dispute shall first be resolved amicably within 30 days. If unresolved, disputes shall be referred exclusively to the courts of Riyadh, Saudi Arabia. Contact Information Email: Info@guapa.com.sa Phone: +966 55 450 9045 Support: In-app messaging system